Why identity is becoming the foundation of secure AI adoption.
AI agents are changing the identity landscape. Alongside employees, organisations now need to manage a growing population of AI assistants, autonomous agents and other non-human identities that can access information, interact with systems and take action on behalf of the business.
That creates a new governance challenge.
Traditional identity and access management strategies were largely designed around people. But when AI agents can operate with increasing autonomy, organisations need to rethink how identities are created, what they can access, which permissions they receive and how their activity is monitored throughout their lifecycle.
In this webinar, CWSI and Microsoft explore what that shift means for identity and access management, and how organisations can put the right foundations in place to govern both human and non-human identities effectively.
Through practical guidance and real-world experience, the session looks at where organisations commonly encounter challenges, what effective AI-era identity governance looks like, and how a structured operating model can help organisations scale AI adoption without losing visibility or control.
In this session you’ll learn:
1
Why identity and access management has become a critical foundation for secure AI adoption.
2
The difference between AI assistants and AI agents, and why that distinction matters for security and governance
3
Where organisations commonly encounter identity and governance challenges when introducing AI agents.
4
The essential building blocks of an identity strategy designed for the AI era.
5
How Microsoft technologies such as Entra Suite and Agent 365 can help organisations govern and secure human and non-human identities.
6
How to build a practical governance model that maintains visibility, control and accountability as AI adoption grows.
Speakers
Steven Parker
Secure Identity Practice Lead, CWSI
Steven is Secure Identity Practice Lead at CWSI, where he helps organisations take a practical approach to identity and access management. Working alongside clients, he shapes identity strategies that balance strong security with straightforward access for users.
With more than 20 years’ experience across the IT and telecommunications industry, Steven brings a practical understanding of both the technical detail and the challenges organisations face day to day. Before joining CWSI, he spent 15 years with a global mobile carrier in technical and consultancy roles, supporting organisations of all sizes with mobile device management and modern workplace solutions across a wide range of industries.
Steven’s experience spans secure identity, endpoint management and modern workplace technologies, including Microsoft Entra ID, Microsoft Intune, VMware Workspace ONE, Ivanti Neurons and IBM MaaS360. This breadth of expertise helps organisations build joined-up security, where identities, devices and access work together to reduce risk and support the business as it evolves.
Karim Fayad
Senior Digital Solutions Engineer, Microsoft
Charlie is a Copilot Solution Engineer in Microsoft’s AI Business Solutions team, based in London. He works with enterprise and public sector organisations across the UK, helping customers move from AI curiosity to production-ready deployments of Microsoft 365 Copilot and Copilot Agents. Before joining Microsoft, Charlie worked within the UK public sector, where he was a recognised pioneer of AI in the industry, leading one of the sector’s first generative AI rollouts and helping to set the playbook other organisations have since followed.
