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We use cookies to help improve our service and give a better experience to you.

By using our site you are allowing us to store these cookies, and below you can find out why we use them and find information on how you can disable them.

By using the CWSI website, you are consenting to our use of cookies and other tracking technology in accordance with this notice. If you do not agree to our use of cookies and other tracking technology in this way, you should set your browser settings accordingly or not use the CWSI website.

If you disable the cookies that we use, this may impact your user experience while on the CWSI website. When using a mobile device to connect to the internet, you should also refer to the privacy notice of the specific App that you are using in order to understand its specific data collection practices.

For information about the kind of data we collect, please read our Privacy Policy

Why do we use cookies?

As well as gaining a better understanding of how visitors use our website and platforms, cookies enable us to better tailor what we provide online to suit our visitors needs visitors based on their usage which in turn improves user friendliness. In order to do this some cookies are applied when you enter our website/platform however they are collected in a non-personally identifiable format and the details of the cookies we use can be found at the bottom of this page. Please note that the names of cookies may change over time.

What types of cookies do we use?

We use cookies in several places – we’ve listed them below with details of why we use them and how long they will last.

Measuring website usage with Google Analytics

Our website uses Google Analytics so that we can measure what pages on our website are being used and by how many people. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We never store any personal data such as your name or address so the information we collect can never be used to identify you.  Google does not share your analytics information with anyone else.

The following cookies are set by Google Analytics:

  • _utma (expires in 2 years)
  • _utmb (expires in 30 minutes)
  • _utmb (expires when you close your browser)
  • _utmz (expires in 6 months)

Session cookies

Session cookies are used for remembering user selections during their visit. A typical scenario may be to remember information entered in the “Resources” filter when navigating to different pages.  This cookie expires when you close your browser.

  • csession (expires when you close your browser)
  • Net_SessionId (expires when you close your browser)

Measuring with HubSpot

We use HubSpot to help us attract visitors, convert leads and close customers. HubSpot’s tracking code sets the following cookies when you use our website:

  • __hstc
    The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
    (Expires: 2 years)
  • hubspotutk
    This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
    (Expires: 10 years)
  • __hssc
    This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
    (Expires: 30 min)
  • __hssrc
    Whenever HubSpot changes the session cookie, this cookie is also set. It is set to 1 and used to determine if the user has restarted their browser. If this cookie does not exist when cookies are managed, HubSpot assumes it is a new session.
    (Expires: None. Session cookie)
  • __hs_opt_out
    This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.
    (Expires: 2 years)
  • __hs_do_not_track
    This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.
    (Expires: 2 years)
  • __hs_testcookie
    This cookie is used to test whether the visitor has support for cookies enabled.
    (Expires: Session cookie)
  • hsPagesViewedThisSession
    This cookie is used to keep track of page views in a session.
    (Expires: Session cookie)
  • messagesUtk
    This cookie is used to recognize visitors who chat with us via the messages tool. If visitors leave our website before they’re added as a contact, they will have this cookie associated with their browser. If we have a history of chatting with a visitor and they return to our site later in the same cookied browser, the messages tool will load the conversation history with that visitor.

How to disable/delete cookies

All recent versions of popular browsers give users some control over cookies. You can set your browser to accept all cookies, reject all cookies or accept/reject cookies for certain websites.

The website aboutcookies.org offers comprehensive information on how you can control cookies in all of the popular browsers