The Client
Q Buzz is one of the Netherlands’ largest public transport companies, providing vital bus and train services to over 85 million passengers each year across the country. With a focus on reliability, customer experience, and operational efficiency, Q Buzz operates in a fast-paced environment where real-time communication and mobile device integration are essential to support drivers, operators, and back-office teams.
The Challenge
To accelerate its digital transformation and improve internal communication and service delivery, Q Buzz needed to modernise the way it equipped and managed frontline staff with mobile devices. The existing landscape lacked centralised management, and scaling secure deployment across thousands of users including; drivers, conductors, and service personnel, presented operational and security challenges.
Q Buzz’s ambitions included improving real-time communication with employees, supporting future innovation for drivers and operators, and ensuring a scalable, secure mobile environment that could support ongoing digitisation of public transport operations.
- Deploying and managing 3,000+ mobile devices securely nationwide
- Ensuring real-time communication across bus and rail operations
- Aligning device use with operational safety and compliance requirements
- Supporting ongoing innovation for frontline users
- Delivering a scalable mobility platform for future digital services
The Solution
Q Buzz used CWSI’s Connect & Go service, a turnkey offering combining hardware migration, mobile device provisioning, and secure mobile device management (MDM). CWSI’s approach focused on rapid deployment, strong governance, and a seamless user experience, enabling the organisation to equip staff with consistent, secure endpoints and streamlined communication channels tailored to the unique requirements of a national transport operator.
- Connect & Go managed rollout and provisioning service
- Centralised mobile device management (MDM) via Microsoft Intune
- Secure configuration for transport-specific use cases
- Training and knowledge transfer for IT and operational teams
- Future-ready platform to support mobile innovation
The Result
The Connect & Go engagement delivered a significant leap forward in how Q Buzz equips, communicates with, and supports its mobile workforce. With secure, centrally managed devices now in the hands of drivers and operational staff, the organisation has improved internal communication and established a platform for future digitisation initiatives.
Employees report faster, easier communication, and the organisation now has an extensible mobile foundation to enable innovation for frontline user experiences.
Key Outcomes:
- Over 3,000 devices securely provisioned and managed centrally
- Faster and more reliable internal communication
- Scalable mobile platform supporting future digital services
- Improved operational visibility and consistency
- A foundation for ongoing innovation for drivers, operators, and service personnel
Why CWSI
CWSI’s Connect & Go offering combines deep expertise in large-scale device rollouts with strong secure mobile management capabilities, making it an ideal partner for transport operators undergoing digital transformation. Unlike a one-off deployment, Connect & Go provides a repeatable, secure, and managed model that reduces operational risk, simplifies ongoing device administration, and unlocks opportunities to use mobile technology to enhance both employee and passenger experiences.
“CWSI’s Connect & Go service enabled us to deploy 3,000 devices in 21 locations within six months and, more importantly, to educate our teams on how to use the devices and our new Connected app. The result is that our colleagues can find what they need easily and are able to work more efficiently. In addition, the project has provided us with a platform to bring future innovation to our drivers and operators and to continue our journey towards being a data-driven organisation.”
Tom Van Kooten, Project Leader IT, Q Buzz
