Location: Hybrid, Utrecht-based (1-2 days a week in the office). Some adhoc travel to Belgium, UK and Ireland from time to time (+-once a quarter).
Reporting to: Head of Operations & Delivery
Primary Objective
We are seeking a Professional Services Manager, to lead a small team of consultants (+-10) focused on delivering customer solutions in the Netherlands, Belgium, UK and Ireland. This is a manager role, focused on technical quality, people development and client partnership.
You will assist with team development through guidance and collaboration, ensuring projects meet quality standards and customer expectations.
Responsibilities
- Lead a team of security engineers and solution consultants.
- Responsible for Professional Services across all our regions, including Netherlands, Belgium, UK and Ireland. Occasional travel to other regions.
- Ensure projects follow best practices and are documented and transitioned smoothly.
- Work with Practice Leads to maintain alignment on technical standards.
- Collaborate with the project management team to support successful delivery.
- Support team development through training and knowledge sharing.
- Assist in resolving technical or customer escalations.
- Participate in operational discussions.
- Contribute to occasional local activities and initiatives within the Netherlands.
Skills/Experience
- Fluent in English and Dutch.
- Experience leading technical or consulting teams (2+ years) in a professional services or customer delivery environment.
- Solid technical background in IT Solutions. Experience with Microsoft technologies or vendor-led enterprise a plus.
- Ability to follow and apply technical standards.
- Good communication and organisational skills.
- Customer-oriented mindset, focused on delivering quality service.
- Strong communication skills.
We look for people who are aligned to our values and behaviours
- Keep your promises.
When we say we’ll do something, we do it. No shortcuts, no excuses. Trust is built by following through. - Own technical mastery.
We’re trusted for what we know. Keep learning, share what you learn, and hold yourself to the same standards you’d expect from others. - Build lasting relationships.
Problems come and go, but people stay. Listen well, stay consistent, and be someone colleagues and clients know they can count on. - Stay curious.
Don’t settle for the first answer. Ask, explore, challenge. Curiosity keeps us sharp and helps us spot what others might miss. - Be one CWSI.
Play as one team. Back each other up. Success comes when we move forward together, not as lone players.
The Company
Our Mission
At CWSI, we help organisations embrace new technologies with confidence. We’re a team of specialists who make security and compliance straightforward, not stressful. Across the UK, Ireland, the Netherlands, Belgium and Luxembourg, our people bring deep expertise, practical insight to help move your business forward securely.
We believe progress and protection can go hand in hand. That’s why we focus on long-term partnership, standing beside our clients to help them reduce risk, simplify complexity, and stay resilient in a fast-changing world.
Our Story
CWSI began in Dublin in 2010, when the first iPads landed in offices and few IT teams knew how to secure them. Our founders saw an opportunity to help businesses embrace new technology safely.
From those early days in enterprise mobility, we’ve grown into a leading Microsoft-focused security and compliance partner. Our journey has been steady and deliberate, one trusted relationship at a time.
Awards
We like to let our work do the talking, but we’re proud when it’s recognised.
- 2 times winner of Microsoft’s Security Partner of the Year
- Winner of Microsoft’s Compliance Partner of the Year
- Technology Ireland Digital Technology Company of the Year
- Tech Excellence Awards Company of the Year
- 3 times recognised in Deloitte Ireland’s Best Managed Companies
- 3 times recognised in Deloitte Ireland’s Technology Fast 50
