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The governance gap: why AI fails without identity discipline

AI agents are moving quickly. Governance is not always keeping up.

AI agents are quickly becoming part of everyday business. They do more than answer questions. They access systems and data, complete tasks, and increasingly make decisions as part of day-to-day operations. That brings real opportunities, but it also raises some important questions.

What systems and data can your AI agents access? Who gives them permission to act? And who is responsible for the decisions they make? For many organisations, those answers are still taking shape. That’s where identity governance comes in.

In this whitepaper, you’ll discover why AI governance becomes more challenging as AI adoption grows, how identity governance helps you manage access, permissions and accountability, and how a practical four-stage maturity model can help you assess where your organisation stands today and what to focus on next.

Download your complimentary copy to see how a strong identity foundation helps you deploy AI securely, responsibly and at scale.

The AI tipping point

1.3 bn

AI agents are expected to be in use by 2028, according to IDC.

82:1

There are 82 machine identities for every human identity in organisations worldwide.

7%

Of total worldwide annual turnover is the maximum EU AI Act fine for prohibited AI practices.

About the author

Steven is Secure Identity Practice Lead at CWSI, where he helps organisations take a practical approach to identity and access management. Working alongside clients, he shapes identity strategies that balance strong security with straightforward access for users.

With more than 20 years’ experience across the IT and telecommunications industry, Steven brings a practical understanding of both the technical detail and the challenges organisations face day to day. Before joining CWSI, he spent 15 years with a global mobile carrier in technical and consultancy roles, supporting organisations of all sizes with mobile device management and modern workplace solutions across a wide range of industries.

Steven’s experience spans secure identity, endpoint management and modern workplace technologies, including Microsoft Entra ID, Microsoft Intune, VMware Workspace ONE, Ivanti Neurons and IBM MaaS360. This breadth of expertise helps organisations build joined-up security, where identities, devices and access work together to reduce risk and support the business as it evolves.