Études de cas

Protecting critical data for one of the UK’s largest airports

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The Client

One of the UK’s largest airports, serving over 16 million passengers annually and employing more than 12,000 staff, including ground operations, HR, and finance teams.

The Challenge

The airport needed a secure, reliable, and intuitive solution to protect highly sensitive passenger and employee data while improving productivity and user experience across a diverse device estate. The existing VMware infrastructure was outdated, and the internal IT team lacked the capacity to manage complex device and security requirements.

Key Challenges:

  • User experience: Employees across 450 devices needed fast, seamless access to data and systems.
  • Security: Safeguarding sensitive passenger and employee information was critical.
  • Remote access: Head office staff required secure access to systems while working remotely.
  • IT capacity: Limited in-house skills and resources made managing devices and security difficult.

The Solution

CWSI implemented a secure cloud-based Unified Endpoint Management (UEM) solution using Microsoft Intune across 450 devices.

The approach included:

  • Advisory services for assessment and solution design aligned to security best practice.
  • Technical services for configuration, integration, and enterprise-wide deployment.
  • Pilot and rollout services to validate and onboard users with minimal disruption.
  • Managed UEM service providing continuous monitoring, proactive management, and expert support.

The Result

The airport now operates with a fully secure, compliant, and integrated device ecosystem, enhancing employee productivity and passenger service while reducing IT burden.

Key Outcomes:

  • Identity and information security risks almost entirely eliminated.
  • Improved user experience and collaboration across HR, finance, and ground operations.
  • Streamlined workflows and centralised data access, boosting productivity.
  • Faster, more secure internal and external communication, including emergency messaging.
  • IT team freed to focus on strategic initiatives, supported by CWSI’s scalable managed service.

Why CWSI

CWSI worked closely with the airport to design a scalable, secure, and user-friendly solution, integrating Microsoft Intune with robust IT and cybersecurity practices. The result is a future-ready technology framework capable of supporting growth and further integration across the airport’s IT estate.

“Our customer needed a solution that would not only protect critical data but consolidate its device infrastructure across the board. CWSI delivered a scalable, integrated, and intuitive solution which has enhanced both customer and employee experience, while futureproofing the airport’s technology framework.”

Ronan Murphy, CEO, CWSI