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CWSI Ranked 15th in the Deloitte 2023 Technology Fast 50 Awards.

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Field Service Manager (Netherlands)

Location:  Netherlands             

Start Date: asap

Primary Objective

The Field Service Manager (FSM) is an important leadership position for CWSI in each region. The role reports to the Group Director of Engineering but is a member of the local country leadership team and leads the day-to-day activities of the in-country engineering team and manages customer experience.  


Lead and inspire a team of engineers, consultants and in time a developer team (~15 direct reports).  Responsible for recruitment, day to day management and annual performance reviews.

Enables the team to achieve objectives by coaching/mentoring and standardising their approach, planning for their coaching interactions and communicating expectations, providing constructive feedback.

Ensures the quality of the delivery and liaises with customers to ensure customer satisfaction.   Coach the team on customer interaction and champion a service mentality.

Oversees the scheduling of the team and maximises the utilisation of the team by coordinating with peers in other regions.

Manage any customer escalations and ensure, where possible, that all projects are delivered on time and on budget.

Listen for new sales opportunities in customers and pass these leads to the sales team.

Report to the business on utilisation, profitability, project status and customer satisfaction.

Manages the personal development plan for each of the team under the direction of the Director of Engineering. Look for opportunities to develop new technical skills within the team, ensure that the team are prepared for industry changes and trends.

Sponsors innovation in the team and looks for opportunity to try new ways to efficiently deliver on customer requirements.

Actively sponsors and engages with local technology and business partners (eg Microsoft, SentinelOne etc).

Provides feedback and input into new products and services being developed by the Office of the CTO.


Must have

  • 2-3 Years people leadership experience (Ideally leading technical people)
  • A customer focused attitude and ‘can-do’ service mentality
  • Proven project management or escalation management skills
  • Strong communication skills

Key Personal Attributes

  • Humble but hungry for growth and opportunity
  • Service oriented
  • Commercially savvy
  • Analytical, detail oriented and outcomes focused
  • Willing to travel (primarily BeNeLux)

The Company

CWSI was founded in 2010 with the purpose of empowering the world to work securely from anywhere. Since organisations first began using smartphones and tablets, we’ve been enabling employees to work productively and securely on any device without compromising security, privacy, or user experience. We are independent and agnostic, helping our clients maximise the business benefits of the devices, applications, and data they use, regardless of platforms, form factors, operating systems and carriers. We use our technical and service expertise to design, deploy and manage a range of solutions from industry-leading software partners, alongside our own proprietary Digital Employee Experience platform (Workplace).

From our offices in Ireland, the UK, the Netherlands, Belgium, and Luxembourg, the CWSI Group (incorporating BLAUD and Mobco) is trusted to provide security, compliance, and mobility solutions to some of Europe’s most respected organisations in both the public and private sector, either directly or through our channel partnerships.


  • Consulting Services
  • Technical Services
  • Support Services
  • Managed Services
  • Secure Application Development

Accreditations and Memberships

  • ISO27001 certified
  • Cyber Essential Plus and Cybersecurity Made in Europe accredited
  • Microsoft Modern Workplace and Security designations
  • Member of MISA [Microsoft Intelligence Security Association] – of only 400 worldwide
  • Microsoft Security Partner of the year 2020 and 2022
  • Samsung Knox Managed Service Provider
  • Founding member of the Enterprise Mobility Experts Alliance (EMEA)
  • Deloitte Best Managed Company 2021 and 2022
  • Deloitte Fast50 Company 2021 and 2022

Please apply with CV and Cover Letter to: Mickaella Glynn – mglynn@cwsi.ie