Location: Hybrid – Utrecht based ……(1-day a week in the office and up to 2 days a week onsite at customer). When on Connect & Go deployments could be up to 4 days per week on client site anywhere in the Netherlands.
Reporting to: Professional Services Manager
Primary Objective
We are looking for a proactive and customer‑focused IT Support Engineer (Level 1) to join our expanding team and play a key role in delivering high‑quality Unified Endpoint Management (UEM) and Connect & Go services to enterprise customers. This role offers the perfect blend of technical support, hands‑on engineering experience, and field‑based project work.
This role is ideal for someone with 1-2 years of IT support experience who wants to grow into a UEM engineering role over time.
You will focus on first-line support, operational tasks, and troubleshooting, while receiving structured training and mentoring to develop deeper UEM and security expertise.
Responsibilities
Core Responsibilities – UEM Support (Level 1)
As part of our Managed Services team, you will:
- Provide first‑line support for UEM platforms, responding to user issues, incidents, and service requests.
- Perform routine operational tasks, monitoring device compliance, running standard checks, and supporting daily service operations.
- Troubleshoot common endpoint, configuration, and access issues, escalating more complex problems to senior engineers.
- Receive structured training, mentoring, and development toward becoming a UEM Engineer, building skills in device management, security, mobility, and automation.
This part of the role is ideal for someone with 1–2 years of IT support experience who wants to grow into a specialist UEM engineering role over time.
Connect & Go Field Deployment Responsibilities
In addition to the support function, you will play an important role in our customer‑facing Connect & Go rollout projects, where you will:
- Travel to customer sites to assist with large‑scale device deployments, onboarding sessions, and end‑user support.
- Help prepare, configure, and quality‑check devices to ensure they are secure, compliant, and ready for operational use.
- Support customers during go‑live days, guiding them through setup, activation, and the onboarding process.
- Work closely with project managers, senior engineers, and customer IT teams to ensure a smooth and professional rollout experience.
This aspect of the role gives you invaluable hands‑on exposure to real‑world deployments, enterprise environments, and large‑scale transformation projects.
Required skills & experience
Essentials
- 1-2 years of experience in IT support, service desk or junior engineering roles
- Experience working with end users in a support environment
- Ability to follow procedures and work methodically
- Strong communication skills and a customer focused mindset
- Fluent in Dutch and English (spoken and written)
Nice to have
- Exposure to UEM, endpoint management or identity platforms
- Experience using ITSM tools (JIRA)
Key Personal Attributes
- Service-orientated and patient
- Curious and eager to learn
- Reliable, detail-focused, and security-aware
- Team player who knows when to escalate
- Motivated to grow into a UEM engineer or specialist role
Training & Development
CWSI offers:
- Structured onboarding and on the job mentoring
- Gradual exposure to enterprise-scale UEM environments
- Formal training and certification support
- Supportive team with strong knowledge sharing culture
What We Offer
• €2,500.00 to €3,00.00 gross salary/ month
• Bonus scheme
• 40 hour working week
• Flexible working options
• 29 days holiday per year
• Mobile phone and laptop
• A high-energy, high-performance sales environment with career growth opportunities.
• Comprehensive training and professional development in cybersecurity sales.
• Opportunities for volunteering, study leave, and purchasing additional leave based on tenure.
